Returns and Exchanges
We hope you have enjoyed your shopping experience and are highly satisfied with any product purchased on our website, however if you need to return an item to us then we aim to make the process as quick and convenient as possible.
How do I return my product?
You're welcome to return any item (excluding bespoke or personalised items) for any reason within 50 days of the date of delivery so long as it remains in a saleable condition (i.e. brand new and unused) and has all tags and labels still attached.
You are responsible for arranging the return of the items and for any costs involved. Couriers such as DPD Local (and some others on comparison sites like Parcel2Go) offer a door-to-door collection and delivery service ideal for larger parcels.
If you return an item to us, please ensure that you include a note including your name, reference number, address, telephone number and reason for return.
Please contact us at returns@greatbeanbags.com if you would like any further information.
Premium delivery charges are non-refundable.
Further details can be found in our Terms & Conditions.
Commercial & Business Customers
Returns and exchanges work differently for commercial and business customers. Please refer to our Terms & Conditions for further details.
